Frequently asked questions
Everything about ordering, delivery, pickup and freshness. Can't find your answer? Call or email us.
Ordering
How do I place an order?
Add products to your cart and complete the checkout, where you choose home delivery or free pickup. The minimum order is CHF 100.
What is the order deadline?
Order by Monday 22:00 and your order is ready on Friday the same week, or from Thursday if you pick it up in Zollikon. Orders placed later go into the following week.
Can I order something that is not in the shop?
Often, yes. Call us on +41 78 308 11 17 or email info@fiskskaldjur.ch before Monday and we will see what we can bring from Gothenburg.
Which payment methods do you accept?
Payment is taken securely at checkout. Available methods are shown there and include Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal and Klarna.
Delivery
When will my order be delivered?
Home deliveries go out every Friday. Orders placed before Monday 22:00 are delivered on Friday the same week.
What does delivery cost?
Home delivery costs CHF 29 anywhere in Switzerland, whatever the size of your order. Pickup in Zollikon or Morges is free.
Who delivers my order?
Depending on where you live, our own team delivers it or we hand it to Mond express, who deliver on Friday almost anywhere in Switzerland.
Do you deliver to my area?
Very likely. Home delivery goes out every Friday almost anywhere in Switzerland – for example to Zurich, Zug, Lucerne, Basel, Bern, Fribourg, Lausanne, Geneva and the Valais – for CHF 29. Depending on your address, our own team or Mond express brings it to you. Not sure about your address? Call +41 78 308 11 17 or email info@fiskskaldjur.ch.
Pickup
Where and when can I pick up my order?
Zollikon shop, Alte Landstrasse 93, 8702 Zollikon: your order is ready from Thursday morning, when the fresh fish arrives, until Saturday, during opening hours (Thursday and Friday 10:00–18:00, Saturday 9:00–15:00). The shop is also open on Wednesday, 10:00–18:00.
Morges Market, Grand-Rue 1, 1110 Morges: every Saturday, 8:00–13:00.
Is pickup free?
Yes. Choose pickup at checkout and there is no delivery fee. The minimum order of CHF 100 still applies.
Freshness and storage
How fresh is the seafood?
We buy at the Gothenburg fish auction on Wednesday morning, and our own truck brings it to Zollikon on Thursday morning. Because we run the whole journey ourselves, nothing waits at a wholesaler along the way.
Where does your fish and seafood come from?
Most of it comes from the Swedish west coast: every Wednesday we choose fish and shellfish at the Gothenburg fish auction. Our langoustines, crab, crab claws and lobsters are cooked in Sweden with dill, salt and beer, the Swedish way, and our herring and sauces are made in our own kitchen in Gothenburg.
A few products come from further away, and every product page states the origin: fresh salmon from Norway (Bømlo), wild halibut and cooked king crab from Norway, sander from Lake Hjälmaren in Sweden, scallops from Hokkaido in Japan and our second lobster from Canada.
Is your fish frozen?
No, our fresh fish is never frozen on the way to you. It travels chilled in our own truck from the Gothenburg fish auction to Zollikon and is delivered chilled on Friday. A few products are prepared differently: our king crab legs, for example, are cooked and frozen on the boat and thawed on the way to you, so eat them within three days and do not refreeze them. Each product page says how the product is prepared and how long it keeps.
How should I store it?
Keep fish and shellfish in the fridge at 0–2 °C. Each product page says how long it keeps: for example three days for fresh fish fillets and 21 days for our whole smoked salmon fillets.
What about allergens?
Fish, crustaceans and molluscs are among the 14 major food allergens, and many of our products contain them. Ingredients and allergen details are listed on each product page. If you have an allergy, please call us on +41 78 308 11 17 or email info@fiskskaldjur.ch before ordering.
Our products
How much should I buy per person?
As a rule of thumb: 150–200 g of fish fillet per person for a main course, and 50–75 g of gravlax or smoked salmon per person as a starter. Fresh fillets are sold by weight in steps of 100 g. Our quantity guide has a quick table for mussels, shrimps, lobster, roe and more. See also our guides on planning a seafood platter and serving a whole side of salmon.
Can I buy lobster from you?
Yes. We sell cooked Swedish lobster (CHF 98 per piece, short season from late September) and cooked Canadian lobster (CHF 69 per piece), both cooked by us and ready to serve – we sell lobster cooked only, never live. Order by Monday 22:00 for delivery on Friday anywhere in Switzerland, or pick up for free in Zollikon or at Morges Market. Not sure which one? Read Swedish or Canadian lobster?
When do you have Swedish crayfish?
Swedish crayfish are in season from August to the end of September, and that is when we sell them. The rest of the year, cooked langoustines and shrimps make the same kind of cold shellfish feast. See our crayfish party guide.
Do you sell Swedish groceries?
Yes. Next to fish and shellfish we sell Swedish favourites such as Kalles Kaviar, Leksands knäckebröd, Bregott, Präst and Västerbotten cheese, falukorv and filmjölk. Order them online with your seafood, or pick them up in our Zollikon shop. See all Swedish groceries.
Where can I find recipes and serving ideas?
In our guides and recipes: how to cook fresh fish fillets, open lobster and crab, serve herring, make skagenröra and more. Each product page also lists serving ideas.
Events
Do you cater for events?
Yes. Our Seafood Yachts are boat-shaped platters of langoustines, shrimps, crab and lobster for company dinners, weddings and private parties. See our events page and send us a request.
Do you host your own events?
From time to time we hold seafood evenings and crayfish parties. When one is open for booking, you will find it in the shop under Upcoming events. We announce them first in our newsletter and on Instagram.
Still have a question?
We answer by phone and email, and in person in Zollikon and Morges.
- Call
- +41 78 308 11 17
- info@fiskskaldjur.ch
- Zollikon shop
- +41 78 331 57 02